Jonathan Fenn (Jon)

Professional Summary

IT support and cybersecurity professional with a Master of Science in Cybersecurity & Information Assurance and hands-on experience in federal IT environments. Served as the sole on-site IT resource for a U.S. Bureau of Reclamation field office and five major hydroelectric dams, supporting end users, endpoint management, Intune/Entra ID migrations, identity and access administration, and federal compliance. Holds active Security+, Network+, CEH, and AWS Cloud Practitioner certifications.

Education

• M.S. Cybersecurity & Information Assurance — Western Governors University, 2023 (GPA 3.0)
• B.A. Computer Science — Northwest Nazarene University, 2019
• A.A. Liberal Arts — College of Western Idaho, 2016

Certifications

• CompTIA Security+ — Active until Mar 2029
• CompTIA Network+ — Active until Mar 2029
• Certified Ethical Hacker (CEH) — Active until Dec 2026
• AWS Certified Cloud Practitioner — Active until Jun 2028

Professional Experience

• Provide on-site IT field support including hardware installation, VoIP/phone system setup, printer deployment, and network connectivity verification for commercial clients.
• Patch devices into production switches and patch panels; verify dial tone, network connectivity, and full functionality before ticket closure.
• Serve as primary (Tech A) or secondary technician on multi-device install tickets, documenting work and closing tickets through Barrister’s dispatch system.
• Travel to client sites across southern Idaho and eastern Oregon for scheduled installations and break/fix support.

• Held a Public Trust clearance for the duration of employment.
• Served as the sole on-site IT professional supporting the Heyburn Field Office and five major hydroelectric dams (Palisades, Ririe, Jackson, Minidoka, and American Falls).
• Independently managed user administration, endpoint configuration, software deployment, and Tier II troubleshooting in a regulated federal environment.
• Led the migration of 24 workstations and laptops from on-premises Active Directory to Microsoft Intune and Entra ID using Autopilot.
• Administered PIV card physical access control and managed permissions in alignment with federal identity management requirements.
• Oversaw full hardware lifecycle activities, including procurement, imaging, deployment, inventory, and secure disposal.
• Coordinated with regional IT teams while maintaining strict federal security, compliance, and documentation standards.

• Served as the primary technical troubleshooting resource for lab instrumentation and network-connected devices, including $100k+ HPLC systems.
• Operated the control room while monitoring 200+ process screens, identifying anomalies and coordinating responses to reduce downtime.
• Led and trained 3–5 laboratory staff per shift, ensuring tests were completed correctly and data was entered accurately.
• Maintained compliance with city, state, and federal environmental regulations and supported documentation for audits and reporting.

Skills

• Core IT & Support: Windows 10/11, Tier II Troubleshooting, Hardware/Software Diagnostics, Device Imaging & Deployment
• Cloud & Identity: Microsoft Intune, Entra ID / Azure AD, Autopilot, Microsoft 365 Administration, MFA, PIV Card Management
• Networking: Network Troubleshooting, DNS, DHCP, VPN, VOIP
• Security & Compliance: Access Control, Endpoint Hardening, Federal IT Compliance, Incident Documentation
• Additional: SQL Coursework, Relational Databases, Excel, Technical Documentation, Root Cause Analysis